Legal
Shipping & Delivery Policy
Last updated: 28 August 2026
1. Shipping Partner
All SpiceKing orders are shipped via Delhivery, one of India's leading logistics providers. Every shipment is assigned a Delhivery tracking number, which is shared with you once your order is dispatched.
2. Processing Time
Orders are typically processed and dispatched within 1–2 business days of confirmed payment (Monday – Saturday, excluding public holidays). You will receive an email confirmation with tracking details once your order is picked up by Delhivery.
3. Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Kerala (local) | 1–3 business days |
| South India (TN, KA, AP, TS, Goa) | 2–4 business days |
| North, West & East India | 3–7 business days |
| Remote / hilly areas | 5–10 business days |
These are estimates and not guaranteed. Delays may occur due to public holidays, extreme weather, or courier operational issues.
4. Shipping Charges
Shipping charges are calculated at checkout based on your delivery pincode and the total order weight. We use Delhivery's live serviceability and rate API — the exact shipping cost is shown before you confirm payment.
5. Pincode Serviceability
Delhivery does not serve every pincode in India. You can check whether your pincode is serviceable on the product page before adding to cart. If your pincode is not serviceable, we regret that we are unable to fulfil your order at this time.
6. Packaging
Spices are packed in food-grade, airtight pouches to preserve freshness and aroma. The outer packaging colour or size may vary slightly depending on available stock — the product and quantity you ordered will always be as specified. All packaging is sealed at dispatch; any tampered packaging should be reported immediately (see our Refund Policy).
7. Tracking Your Order
Once dispatched, you will receive a Delhivery waybill number by email. You can track your shipment at delhivery.com/track. Tracking information may take up to 12 hours to appear after dispatch.
8. Lost or Undelivered Orders
If your order is marked as delivered but not received, or if tracking shows no movement for more than 5 business days after dispatch, please email us at support@spiceking.farm. We will investigate with Delhivery and arrange a replacement or refund as appropriate.