Refund & Cancellation Policy

1. Order Cancellations

• Before dispatch — You may cancel your order within 24 hours of placing it, provided it has not already been dispatched. To cancel, email support@spiceking.farm with your order number.
• After dispatch — Once an order has been handed over to Delhivery for shipping, it cannot be cancelled. You may instead initiate a return after delivery (see section 2).
• Our right to cancel — We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraud. A full refund will be issued in such cases.

2. Returns

We want you to be completely satisfied with your purchase. Returns are accepted in the following situations:

• Damaged or defective product — If your order arrives damaged, tampered, or spoiled, please email us at support@spiceking.farm within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or issue a full refund.
• Wrong item sent — If you received an item different from what you ordered, contact us within 48 hours of delivery. We will arrange a pick-up and send the correct item at no additional cost.
• Quality issues — If you are genuinely unsatisfied with the quality of a product, reach out within 7 days of delivery. We review each case individually.

Note: Returns are not accepted for change-of-mind purchases, opened or partially used products (unless defective), or products reported after the above time windows. Since our products are food items, we cannot accept returns for hygiene reasons unless the item is demonstrably defective or incorrect.

3. Refund Process

• Once a return or refund is approved by our team, refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method (card, UPI, net banking, etc.) used at checkout.
• Bank processing times may add an additional 2–5 business days depending on your bank or payment provider.
• You will receive an email confirmation once the refund has been initiated.

4. Non-Returnable Items

• Products that have been opened or partially consumed (unless defective).
• Items reported after the applicable return window (48 hours for damaged/wrong, 7 days for quality).
• Orders where damage was caused by mishandling after delivery.

5. Failed / Declined Payments

If your payment is declined or fails during checkout but your bank has debited the amount, the funds are typically returned to your account within 5–7 business days by your bank or payment provider. If the amount is not returned after 7 days, please contact us at support@spiceking.farm with your transaction reference.

6. Contact Us

For any refund or cancellation requests, email support@spiceking.farm with your order number and a brief description of the issue. We aim to respond within 1–2 business days.