Privacy Policy

1. Who We Are

SpiceKing ("we", "us", "our") is operated from Ground Floor, VGP/XIII/300, Chengulam, Selliampara Road, Near Muhyidden Juma Masjid, North Selliampara, Idukki, Kerala — 685563, India. This Privacy Policy explains how we collect, use, and protect your personal information when you use spiceking.farm.

2. Information We Collect

• Account information — name, email address, and password (hashed, never stored in plain text) when you create an account.
• Order & shipping details — delivery address, phone number, and order history required to fulfil your purchases.
• Payment information — we do not store card numbers. Payments are processed securely by CCAvenue; we only receive a transaction confirmation.
• Usage data — pages visited, browser type, and IP address, collected automatically to maintain site security and improve performance.
• Communications — emails you send to support@spiceking.farm.

3. How We Use Your Information

• To process and fulfil your orders, including shipping via Delhivery.
• To send order confirmations, shipping updates, and support responses.
• To maintain and improve the security and functionality of our website.
• To comply with legal obligations under applicable Indian law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

• CCAvenue — processes card, UPI, and net banking payments. Subject to CCAvenue's Privacy Policy.
• Delhivery — your name and delivery address are shared with Delhivery to fulfil shipments. Subject to Delhivery's Privacy Policy.
• Meta / Facebook Pixel — we use Meta Pixel to measure the effectiveness of our advertising. You can opt out via your Facebook Ad Settings.

5. Cookies & Sessions

We use cookies to manage your login session and shopping cart. These are strictly necessary for the website to function; we do not use non-essential tracking cookies beyond Meta Pixel (see above). You can disable cookies in your browser, but doing so will prevent checkout from working correctly.

6. Data Retention

Order records are retained for a minimum of seven years to comply with Indian accounting and tax laws. Account data is retained for as long as your account is active. You may request deletion of your account by emailing support@spiceking.farm, subject to our legal retention obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at support@spiceking.farm. We will respond within 30 days.

8. Security

We use industry-standard security measures including HTTPS/TLS encryption, hashed passwords, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the website. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related queries, write to us at support@spiceking.farm or at our registered address: Ground Floor, VGP/XIII/300, Chengulam, Selliampara Road, Near Muhyidden Juma Masjid, North Selliampara, Idukki, Kerala — 685563, India.